Our prices are set based on complexity of the work and if on-site or not. Travel time factors in the minimum on-site time allowed. Finally we layer on discounts for customers who are in committed contracts or maintain a minimum spend with us.
Prices are reviewed and published 1st September each year and valid for that academic year (1st September to 31st August).
Ad-hoc Engineer Support
We can come out to any school to assist with a wide range of tasks from basic ICT audits, resolving software issues, reinstalling computers to an entire system overhaul.
Thanks to advance remote support tools we are also able to handle a wide range of jobs remotely. Remote time is charged in 15 minute intervals and with no minimum on-site time.
|Hourly Rate||Network Engineer*||Web Content*||Engineer||Advanced Engineer||Software Developer||Out of Contract|
Perform on-site installation of CAT 5e/6 cabling, fibre optic cabling including limited working at height. Physical installation of equipment mounted onto walls and ceilings including network cabinets and AV equipment.
Web Content is management of images and text within a web-site, basic design of photo and graphics content including basic diagrams, symbols and logos. Includes CSS formatting of pages. Excludes development of bespoke PHP code.
Technician work including installing operating system and application software. Installing hardware including attaching equipment to walls. Excludes work at height.
Carrying out installation work on server software including server operating systems and virtual hosting. Installing and configuring SAN. Project management and consultancy on system design.
Producing bespoke software in PHP or other interpreted programming language. Writing or managing software projects including writing functional specifications.
Minimum time on-site
On-site work is subjected to a minimum time on-site. This is to compensate for the time taken whilst travelling that is not charged for. Minimum time can be avoided by entering into a regular on-site service visits where we combine visits with several schools in the same area, allowing shorter more frequent visits without any additional cost.
The table below can be used as an approximate guide. For example some postcode areas benefit from major road links and as such travel times are reduced and benefit from a lower minimum time on-site as a result.
|Postcode Area||Average Travel Time||Minimum Time On-Site|
|GU||30 Minutes||2 Hours|
|PO||1 Hour||4 Hours|
|SO||1 Hour||4 Hours|
|RG||1 Hour||4 Hours|
|RH||1 Hour||4 Hours|
|BN||1.5 Hours||6 Hours|
|TN||1.5 Hours||6 Hours|
|CR||1.5 Hours||6 Hours|
|KT||1.5 Hours||6 Hours|
|TW||1.5 Hours||6 Hours|
|SL||1.5 Hours||6 Hours|
|HP||1.5 Hours||6 Hours|
|OX||1.5 Hours||6 Hours|
|SN||1.5 Hours||6 Hours|
|SP||1.5 Hours||6 Hours|
|BH||1.5 Hours||6 Hours|
|Isle of Wight||2 Hours||1 Day|
|Remaining areas: Sussex, Kent, Middlesex, Hertfordshire, Buckinghamshire, Bedfordshire, Oxfordshire, Gloucestershire, Wiltshire, Somerset and Dorset||3 Hours||1 Day|
|Remainder of England and Wales||4 Hours||2 Days|
|Scotland, Republic of Ireland and Northern Ireland||5 Hours||3 Days|
|Inner London, Zone 1||1.5 Hours||4 Hours
London Travel Surcharge £45
|London travel is by public transport. Equipment on-site is limited to laptop and basic tool kit. All other requirements must be shipped in advance. Visits which require travel by car will include all parking, toll charges and congestion scheme charges at cost in addition to travel surcharge.|
|London, Zones 2-4||2 Hours||4 Hours
London Travel Surcharge £60
|London travel is by public transport. Equipment on-site is limited to laptop and basic tool kit. All other requirements must be shipped in advance. Visits which require travel by car will include all parking, toll charges at cost in addition to travel surcharge.|
|London, Zones 5, 6, A and B||2 Hours||6 Hours
London Travel Surcharge £60
|Outer London travel is by car.|
Discounts are available to schools who spend with us frequently on engineer time. Discount is accrued through the academic year (1st September to 31st August inclusive), per engineer (if a school subcontracts more than one on-site engineers the discount is accrued on each engineer separately).
The calculation is simple, simply calculate the square root of the total number of hours and round the answer down to the nearest whole number. The answer is the amount in pounds discounted off our hourly rate. For ease the table below details discount off the first 100 hours. The same discount can be applied to any form of charged engineer time, on-site, remote, developer and service contracted hours.
*Discounts cannot be applied to network engineer and web content time.
|Accumulated Hours Purchased||Discount per Hour|
Regular Service Visits
Having a fixed cost for regular engineer visits can be helpful to schools and staff enjoy knowing that someone is in on a regular basis to help answer any questions they have and resolve any issues that have occurred.
- Contracts to cover just the 9 academic months or full 12 months.
- Weekly, bi-weekly or monthly frequency.
- Discounted rates.
- Extra time can be purchased with same discount.
- Minimum time on-site reduced to one hour, no charge for travel time other than mileage rate.
Based on 20 miles from GU9 7DY to your school address during the 9 academic months of the year, therefore no visits during the other 3 months of the year.
|Regular Support – Academic||1 Visit Monthly||2 Visits Monthly||4 Visits Monthly|